About Pompa Program:

Are you ready to join a highly motivated and rapidly growing team that is passionate about helping people with their health? Look no further than Pompa Program! Headquartered in Park City, UT and over 400 team members nationwide, we have an answer to many of the health issues that the world is facing today. We are a faith-based, mission-driven company who is on a mission to empower people to take control of their health and get their lives back. Our team is incredibly aligned, and we firmly believe in the body's amazing God-given ability to heal itself. If you share our passion for improving people's health and believe in the incredible potential of the human body, then apply to be a part of something truly special.

About the role:

Pompa Program is seeking a passionate and customer-focused Customer Advocacy Specialist to build, manage, and grow our advocate community. You will play a crucial role in engaging customers, collecting valuable feedback, and fostering strong relationships with those who actively promote and support Pompa products. This role requires expertise in developing advocacy programs, engaging customers on owned platforms, and ensuring that customer voices are heard and documented.

Responsibilities:

Voice of Customer (VOC) Documentation: Collect, analyze, and document customer feedback to ensure the Voice of the Customer is heard and reflected in company strategy.
Advocacy Program Development: Design and implement customer advocacy programs that align with Pompa Program’s mission, vision, and values.
Customer Engagement on Owned Platforms: Foster positive interactions with customers on our owned platforms, building trust and encouraging advocacy.
Identify Advocates: Leverage data and insights to identify satisfied customers who are passionate about Pompa products and may serve as advocates.
Advocacy Campaigns: Develop and manage targeted advocacy campaigns that empower customers to share their success stories and experiences with our products.
Advocate Community: Build and manage a strong, engaged community of advocates who actively promote Pompa Program and contribute to its growth.
Feedback Collection: Gather and synthesize customer feedback to identify areas for improvement and growth opportunities for our products.
Metrics & Reporting: Track and report on the effectiveness of advocacy programs, campaigns, and community engagement efforts.

Requirements:

Proven experience in customer advocacy, customer engagement, or community management roles.
Strong understanding of advocacy program development and VOC documentation processes.
Excellent communication skills, both written and verbal.
Ability to foster relationships and build trust with customers.
Experience with metrics and reporting tools to assess program success.
Passion for health, wellness, and the mission of Pompa Program.

You will be interviewed, assessed, and expected to perform the following based on the job scorecard below:

Secure first enrollments in Brand Ambassador Program from outside sources
Creation of repository of customer documentation, including quotes, success stories, testimonials
Create minimum of 2 unique ideas per quarter around repurpose/use customer material

Compensation Range: $50k to $59k

We are a rapidly growing company with a passionate team dedicated to making a difference in people's lives. If you are looking for a new challenge and an opportunity to make a difference, we encourage you to apply.

Currently we are only open to remote employees residing in the following states: AZ, CA, CO, FL, GA, IN, MA, NJ, NV, NY, OH, OR, PA, SC, SD, TX, TN, UT, VA, WA

Pompa Program is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Any information you submit to Pompa Program as part of your application will be processed per the Company’s privacy policy and applicable law.

All Pompa Program interviews are conducted via video or phone. You will never be asked to download Microsoft Teams or interviewed by text.

Pompa Program does not accept unsolicited resumes from employment agencies.