About Pompa Program:

Are you ready to join a highly motivated and rapidly growing team that is passionate about helping people with their health? Look no further than Pompa Program! Headquartered in Park City, UT and over 300 team members nationwide, we have an answer to many of the health issues that the world is facing today. We are a faith-based, mission-driven company on a mission to empower people to take control of their health and get their lives back. Our team is incredibly aligned, and we firmly believe in the body's amazing God-given ability to heal itself. If you share our passion for improving people's health and believe in the incredible potential of the human body, then apply to be a part of something truly special.

About the role:

Pompa Program is seeking a dynamic and experienced individual to join our team as the Director of Coaching. As the Director of Coaching, you will play a pivotal role in leading and developing our coaching team to deliver exceptional support and guidance to clients on their health journey. This leadership position requires a deep understanding of coaching methodologies, a passion for health and wellness, and the ability to inspire and guide a team towards achieving collective and individual goals.

Responsibilities:

  • Develop and execute the strategic vision, business plan, and budget for the Coaching department, aligning with the company's overall mission and goals
  • Provide strong leadership to the Coaching team, fostering a culture of innovation, collaboration, and continuous improvement
  • Identify market trends, emerging technologies, and industry best practices to drive the evolution and impact of our Coaching program
  • Design and deliver coaching programs that align with evidence-based practices and meet the specific needs of our clients
  • Establish and maintain coaching guidelines, protocols, and quality standards to ensure consistent and high-quality service delivery
  • Monitor program performance, conduct data analysis, and implement improvements based on feedback and insights
  • Lead the team responsible for recruiting, onboarding, supporting, and performance managing a diverse network of coaches
  • Provide ongoing mentorship and performance feedback to team members, fostering their professional growth and development
  • Review Pod Leader performance and ensure consistency of coaching feedback across pods. This will be very important as we continue to scale
  • Foster a collaborative and inclusive team environment, promoting open communication and knowledge sharing
  • Collaborate closely with cross-functional teams, sales, client success, marketing, and operations, to drive the best client experience possible
  • Develop and monitor key performance indicators (KPIs) for the Coaching line of business, tracking progress and ensuring goals are met
  • Prepare regular reports and presentations on coaching program performance, outcomes, and impact to share with internal stakeholders
  • Manage, build, and grow the health coach team at Pompa Program
  • Build systems
  • Manage and hire/fire based on core values and performance
  • Build and manage a leadership team around PODs for smaller accountability groups, and checks and balances

Duties:

  • Interview new coaching applicants
    • Sorting applications
    • Managing hiring pipeline
    • Conducting final interviews

  • Hiring/Firing
    • Final decisions on both hiring and firing
    • Performance plans

  • Structuring/Conducting/Overseeing department meetings
    • Pod leader weekly WAM
    • Pod leader one-on-ones
      • Call review assessments
      • Goal-setting and review
    • Pod leaders with pods
      • Call reviews
      • Goal-setting and review
    • Department meetings (monthly)
      • Education
      • Training
      • Connection

Systems and operations:

  • Onboarding Management/Oversight
    • Hubspot
      • Booking links
      • Deal creation workflows
      • Automations
      • Integrations
    • Kixie
      • Number
      • Integrations
      • Workflow automations
    • Simplero
      • Membership sites
      • Group(s)
      • Forms (NTQ)
    • Canvas
      • Account Set-up

  • Systems creation and oversight
    • Hubspot workflows
    • Hubspot pipelines (coach and hiring)
    • Hubspot integrations
    • Hubspot sequences
    • Feedback surveys
      • Closing the loop with leadership, coaches, clients

  • Technical Problem-Solving
    • Identifying and assessing technical issues
    • Work with IT department and coaching coordinator

  • Coaching Systems and SOP’s
    • Management and oversight

  • Payroll
    • Structure
    • Calculation
    • Administration

  • Hubspot pipeline and contact management

Requirements:

  • Proven experience in a leadership role managing a large scale coaching operation. In a health-related environment is a plus
  • Have experience scaling from 100 coaches to 250+
  • Strong understanding of coaching methodologies, health, and wellness practices
  • Experience with HubSpot, Simplero, Canvas, Shopify, Gong, Google Suite, payroll
  • Excellent communication, interpersonal, and organizational skills
  • Passion for the mission and values of Pompa Program



We are a rapidly growing company with a passionate team dedicated to making a difference in people's lives. If you are looking for a new challenge and an opportunity to make a difference, we encourage you to apply.

Currently we are only open to remote employees residing in the following states: CO, FL, GA, IN, NY, OH, OR, PA, TX, TN, UT, VA, WA

Pompa Program is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Any information you submit to Pompa Program as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

All Pompa Program interviews are done over video or over the phone. You will never be asked to download Microsoft Teams or interviewed by text.

Pompa Program does not accept unsolicited resumes from employment agencies.